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How Does Etsy Notify You of a Sale?

How Does Etsy Notify You of a Sale?

Etsy is a popular online marketplace where people can buy and sell handmade or vintage items, as well as craft supplies. One of the most exciting moments for an Etsy seller is when they receive a notification that they have made a sale. But how does Etsy notify you of a sale?

Etsy provides several ways for sellers to receive notifications of a sale. The most common method is through email, where sellers will receive an email notification as soon as a sale is made. It is important for sellers to check their email regularly and ensure that Etsy notifications are not going to their spam folder. Additionally, sellers can customize their notification settings in the Sell on Etsy app to receive alerts for new orders.

Etsy Sales Notification Settings

Etsy provides two types of notifications for sales: email notifications and mobile app notifications. You can customize your notification settings to receive alerts for specific events related to your shop.

Email Notifications

Etsy sends an email notification to the email address associated with your account when a sale is made. You can customize your email notification settings by following these steps:

  1. Go to Settings > Notification Settings.
  2. Toggle on (orange) to be notified when “Someone buys something from my shop.”
  3. Make sure your phone volume is up for notifications and check your phone apps and notification settings to turn on permissions.

However, it’s possible that these emails can go to your spam folder, so make sure to check your spam folder if you’re not receiving notifications.

Mobile App Notifications

Etsy also sends a notification to the Etsy Seller app when a sale is made. You can customize your mobile app notification settings by following these steps:

  1. Download the Etsy Seller app on your mobile device.
  2. Log in to your account and go to Settings.
  3. Tap on Notifications and choose the notifications you want to receive.

By customizing your notification settings, you can receive alerts for important events related to your shop, such as sales, new orders, and messages from buyers. This can help you stay on top of your business and provide excellent customer service.

Etsy Conversations

Etsy Conversations is a messaging system that allows sellers to communicate with their customers. It is a great way to keep track of orders, answer questions, and provide excellent customer service. You can access Etsy Conversations from the Shop Manager dashboard by clicking on the Conversations tab.

When you receive a message from a customer, Etsy will send you a notification to your email address and the Etsy app. You can reply to the message directly from your email or through the Etsy app. You can also reply to the message from the Conversations tab in the Shop Manager dashboard.

It is important to respond to messages from customers as quickly as possible. This shows that you care about their business and are committed to providing excellent customer service. You can also use Etsy Conversations to send messages to customers about their orders, such as shipping updates or tracking information.

Etsy Dashboard

The Etsy dashboard is a convenient location to access essential shop information for sellers with an open shop. You can access your Etsy dashboard by signing in and going to Shop Manager. The dashboard is a quick way to see important shop info in one convenient place.

The dashboard provides sellers with an overview of their shop’s performance. Here are some of the sections you can find on the Etsy dashboard:

  • Stats Overview: Here, you can see stats on your views, visits, orders, and revenue. This section provides an overview of your shop’s performance over the past 30 days.
  • Orders: This section shows all of your orders. You can filter orders by date, status, and buyer name. You can also download a CSV file of your orders for record-keeping purposes.
  • Listings: This section shows all of your listings. You can filter listings by date, status, and category. You can also edit your listings directly from this section.
  • Shop Manager: This section provides access to all of the tools you need to manage your shop. You can manage your listings, orders, and customers from this section.

In addition to these sections, the dashboard also provides sellers with important notifications, such as new orders and messages from buyers. Overall, the Etsy dashboard is a powerful tool that can help sellers manage their shops and stay on top of their performance.

Etsy Seller App

The Etsy Seller app is a mobile application designed to make managing your Etsy shop easier and more efficient. It provides a streamlined mobile experience that’s packed with the features you use most, making it simple to manage your shop efficiently, from anywhere.

With the Etsy Seller app, you can view and manage your orders, update your shop information, and communicate with your customers, all from your mobile device. The app also provides real-time notifications when you receive a new order, so you can stay on top of your sales and respond to your customers quickly.

One of the most useful features of the Etsy Seller app is its ability to manage your orders. You can view all of your open orders, see the details of each order, and mark orders as shipped once they have been sent. You can also manage your shipping labels and print shipping labels directly from the app.

In addition to managing your orders, the Etsy Seller app also allows you to update your shop information, including your shop policies, listings, and inventory. You can also communicate with your customers directly through the app, answering questions and addressing any concerns they may have.

Overall, the Etsy Seller app is a valuable tool for any Etsy seller who wants to manage their shop on the go. With its intuitive interface and powerful features, it makes it easy to stay on top of your sales and provide excellent customer service, no matter where you are.


Etsy notifies sellers of a sale through various channels such as email, the Etsy Seller app, and the Shop Manager on the website. As soon as a seller receives an order, Etsy sends an email to the address associated with the seller’s account. It is important to ensure that these emails do not go to the spam folder by adding [email protected] to your contacts.

I hope you found this guide covering how does Etsy notify you of a sale, useful! To learn more Etsy tips and tricks, check out the Thrive on Etsy Blog!