When shopping on Etsy, reviews can be a helpful tool for customers to make informed purchasing decisions. However, sometimes a review may not accurately reflect the product or service received. In such cases, it is possible to report a review to Etsy.
To report a review, the customer needs to select “Report this review” under the review on Etsy.com. It is possible to report a review, a review’s photograph or video, or a review response from a seller if it doesn’t comply with Etsy’s Buyer or Seller Policy. The customer can report a review until 100 days after the estimated delivery date of that item. If the customer is a seller, they can learn how to respond to reviews and report inappropriate reviews.
Understanding Etsy’s Review System
Etsy’s review system is an essential part of the platform, allowing buyers to share their experiences with sellers and products. The review system is based on a five-star rating scale, with one star being the lowest and five stars being the highest.
Buyers can leave a review for an order up to 100 days after the estimated delivery date. They can review the product, the seller, or both. When a buyer leaves a review, they can include text, photos, or videos to support their rating.
Sellers can respond to reviews to provide their perspective or to address any issues raised by the buyer. However, sellers cannot edit or remove reviews left by buyers.
Etsy’s review system is designed to be fair and transparent. Sellers cannot manipulate or influence reviews in any way, and buyers can report any reviews that violate Etsy’s policies. If a review is found to be in violation of Etsy’s policies, it may be removed from the platform.
Overall, Etsy’s review system is an important tool for buyers and sellers alike. It allows buyers to make informed decisions and provides sellers with valuable feedback to improve their products and services.
Eligibility Requirements for Reporting a Review
When it comes to reporting a review on Etsy, there are certain eligibility requirements that need to be met. These requirements are in place to ensure that the review is genuine and not falsely reported.
Firstly, the review must violate Etsy’s Buyer or Seller Policy. The policies cover a range of topics such as harassment, discrimination, and intellectual property infringement. If the review does not violate any of these policies, then it cannot be reported.
Secondly, the review must be written by someone who has actually purchased the product or used the service. Reviews written by people who have not interacted with the seller or their products cannot be reported.
Lastly, the review must be recent. Etsy allows reviews to be reported up to 100 days after the estimated delivery date. After that, the review cannot be reported.
If a review meets all of these eligibility requirements, then it can be reported. Etsy takes these reports seriously and will investigate them thoroughly before taking any action.
Navigating to the Review Section
If you want to report a review on Etsy, the first step is to navigate to the review section. To do this, you need to log in to your Etsy account and go to your shop manager. Once you are in your shop manager, click on your shop name, and then click on your star rating on your page. Alternatively, you can scroll down to the bottom of your Etsy shop to your reviews.
Once you are in the reviews section, you can find the review you wish to report. You can report a review, a review’s photograph or video, or a review response from a seller if it doesn’t comply with Etsy’s Buyer or Seller Policy. You can report a review until 100 days after the estimated delivery date of that item.
To report a review, select “Report this review” under the review on Etsy.com. After selecting this option, you will be prompted to choose the policy the review violates and write a detailed description about why the review violates the policy. Finally, click “report this review” to submit your report.
It’s important to note that reporting a review is not the same as responding to a review. If you receive a negative review, you can respond privately to the buyer through Messages. If you feel that the review violates Etsy policies, you can report it using the steps outlined above.
Steps to Report a Review
Reporting a review on Etsy is a simple process that can be done in just a few steps. In this section, we will guide you through the process of reporting a review on Etsy.
Locate the Review
The first step in reporting a review is to locate the review you want to report. To do this, go to the review section of the item that you want to report. You can find the review section by scrolling down to the bottom of the item page. Once you have located the review, click on the “Report this review” button.
Use the Report Function
After clicking on the “Report this review” button, a pop-up window will appear. In this window, you will be asked to select the reason for reporting the review. You can report the review, a review’s photograph or video, or a review response from a seller if it doesn’t comply with Etsy’s Buyer or Seller Policy.
Fill Out the Report Form
Once you have selected the reason for reporting the review, you will be asked to fill out a form with more details about the issue. Be sure to provide as much detail as possible so that Etsy can investigate the issue thoroughly. After submitting the form, Etsy’s support team will review your report and take appropriate action.
In conclusion, reporting a review on Etsy is a simple process that can be done in just a few steps. By following the steps outlined in this section, you can report any review that doesn’t comply with Etsy’s Buyer or Seller Policy.
What Happens After Reporting
Once a review has been reported on Etsy, the platform’s team will review the report and determine whether or not it violates their policies. If the review is found to be in violation, it will be removed from the seller’s page. However, if the review is found to be compliant with Etsy’s policies, it will remain on the seller’s page.
If a review is removed, the seller will receive a notification from Etsy. The review will no longer be visible on the seller’s page, and any associated rating will be removed from their overall rating as well. It’s important to note that this process may take some time, as Etsy’s team needs to carefully review each report to ensure that their policies are being followed.
In some cases, a seller may disagree with Etsy’s decision to remove a review. If this happens, the seller can reach out to Etsy’s support team to discuss the decision. However, it’s important to keep in mind that Etsy’s policies are in place to protect both buyers and sellers, and they take violations of these policies very seriously.
Overall, reporting a review on Etsy can be an effective way to address any issues that may arise between buyers and sellers. By following Etsy’s policies and reporting any reviews that violate them, both buyers and sellers can help ensure a safe and positive shopping experience on the platform.
Handling False or Malicious Reviews
Receiving a false or malicious review can be frustrating for any seller on Etsy. However, it is important to handle such reviews in a professional and calm manner. Here are a few tips to help you deal with false or malicious reviews:
Respond professionally: When responding to a false or malicious review, it is important to remain professional and avoid getting defensive. Respond in a calm and respectful manner, and try to address the issue raised by the reviewer.
Report the review: If the review is false or malicious, you can report it to Etsy. You can report a review until 100 days after the estimated delivery date of that item. Follow the steps provided by Etsy to report the review.
Provide evidence: If the review is false or malicious, you can provide evidence to Etsy to support your claim. This can include screenshots of conversations with the buyer, tracking information, or any other relevant information that can help Etsy understand the situation.
Offer a resolution: If possible, try to offer a resolution to the buyer to resolve the issue. This can help to show other potential buyers that you are willing to work with customers to resolve any issues.
Learn from the experience: Use the experience as an opportunity to learn and improve your business. Consider if there is anything you could have done differently to avoid the situation, and take steps to improve your customer service and communication with buyers.
Remember, false or malicious reviews are not common on Etsy. Most buyers are honest and fair, and will leave reviews based on their experience with your shop. However, if you do receive a false or malicious review, it is important to handle it professionally and follow the steps provided by Etsy to report it.
Tips for Avoiding Negative Reviews
Receiving negative reviews on Etsy can be discouraging and detrimental to a seller’s business. However, there are steps that can be taken to minimize the chances of receiving negative reviews. Here are some tips to help avoid negative reviews:
Provide Accurate Descriptions: It is important to provide accurate and detailed descriptions of the products being sold. This helps to ensure that buyers receive what they expected and reduces the likelihood of returns or negative reviews.
Respond to Messages Promptly: Responding to messages and inquiries in a timely manner shows buyers that the seller is attentive and cares about their needs. This can help to prevent misunderstandings and negative reviews.
Ship Orders Quickly: Shipping orders quickly is important to maintain customer satisfaction. Buyers appreciate receiving their orders promptly and are more likely to leave positive reviews.
Offer Excellent Customer Service: Providing excellent customer service is crucial to maintaining a good reputation on Etsy. Responding to questions and concerns in a friendly and helpful manner can help to prevent negative reviews.
By following these tips, sellers can reduce the likelihood of receiving negative reviews on Etsy. Providing accurate descriptions, responding to messages promptly, shipping orders quickly, and offering excellent customer service are all important factors in maintaining a positive reputation on Etsy.
Contacting Etsy Support for Assistance
If you are having trouble reporting a review on Etsy, you can contact Etsy Support for assistance. Here are the steps to follow:
Sign in to your Etsy account and go to the Etsy Help Center.
Click on the “Contact Etsy Support” button.
Choose the topic “Reporting a Review” and select the specific issue that you are having.
Fill out the form with your details and a detailed description of the issue you are experiencing.
Submit the form and wait for a response from Etsy Support.
It is important to note that Etsy Support may take some time to respond to your request, so it is recommended to be patient. In the meantime, you can also try reaching out to the seller directly to see if you can resolve the issue together.
Overall, contacting Etsy Support for assistance is a great option if you are having trouble reporting a review on Etsy. Just be sure to provide as much detail as possible to help Etsy Support understand the issue and provide a solution.
Monitoring Your Shop’s Reviews After Reporting
After reporting a review on Etsy, it’s important to monitor your shop’s reviews to ensure that your business maintains a positive reputation. Here are a few tips to help you monitor your shop’s reviews:
Check your reviews regularly: After reporting a review, it’s important to keep an eye on your shop’s reviews to see if any action has been taken. Check your reviews regularly to see if the review has been removed or if Etsy has taken any other action.
Respond to reviews: Responding to reviews is a great way to show your customers that you care about their feedback. If you receive a negative review, respond to it in a professional and courteous manner. This can help to mitigate any damage that the negative review may have caused.
Encourage customers to leave reviews: Encouraging your customers to leave reviews can help to improve your shop’s reputation. After a customer makes a purchase, send them a follow-up message thanking them for their purchase and asking them to leave a review if they were satisfied with their purchase.
Stay active in Etsy’s community forums: Staying active in Etsy’s community forums can help you stay up-to-date on any changes to Etsy’s policies or review system. It can also help you connect with other sellers who may have experienced similar issues with reviews.
By following these tips, you can help to ensure that your shop maintains a positive reputation on Etsy.