Etsy is a popular online marketplace where buyers can purchase unique handmade and vintage items from sellers all around the world. However, as a buyer, you may be wondering what information Etsy sellers can see about you when you make a purchase.
Etsy sellers have access to limited information about buyers, including the username, customer name, email address, shipping address, and the name of the payment method used. However, they cannot see the actual payment details, such as credit card numbers or PayPal account information. This is because Etsy is committed to protecting the privacy of its buyers and only provides sellers with the necessary information to complete the transaction.
Seller Dashboard
Overview
The Seller Dashboard on Etsy provides sellers with a quick and convenient way to access important information about their shop. The dashboard provides an overview of the seller’s shop statistics, open orders, and other important information.
Shop Manager
The Shop Manager section of the dashboard allows sellers to manage their shop’s settings, inventory, and listings. Here, sellers can add or edit listings, manage their shop policies, and view their shop’s analytics and performance.
Orders
The Orders section of the dashboard provides sellers with a list of all their open orders. From here, sellers can view the details of each order, including the buyer’s shipping address, payment status, and order status. Sellers can also mark orders as shipped and add tracking information.
Listings
The Listings section of the dashboard allows sellers to manage their shop’s inventory and listings. Here, sellers can view and edit their active, expired, and draft listings. They can also create new listings and manage their shop’s sections and categories.
Overall, the Seller Dashboard on Etsy provides sellers with a comprehensive set of tools to manage their shop and track their performance. By using the dashboard regularly, sellers can stay on top of their orders, inventory, and listings, and make informed decisions to grow their business.
Shop Analytics
Etsy sellers have access to a range of analytics tools that can help them track their shop’s performance. These tools can provide valuable insights into customer behavior, sales trends, and more. Here’s an overview of the different types of data that are available through Etsy’s shop analytics.
Overview
The overview section of Etsy’s shop analytics provides a high-level summary of your shop’s performance. This includes information on your total revenue, number of orders, and average order value. You can also see how your shop’s performance has changed over time, with data going back up to two years.
Traffic
The traffic section of Etsy’s shop analytics provides data on how customers are finding your shop. This includes information on your top traffic sources, such as search engines, social media, and other websites. You can also see which keywords customers are using to find your shop, and how your shop’s search ranking compares to other Etsy shops.
Sales
The sales section of Etsy’s shop analytics provides data on your shop’s sales performance. This includes information on your top-selling items, as well as your conversion rate and average order value. You can also see how your sales performance has changed over time, and get insights into which products are driving the most revenue for your shop.
Customers
The customers section of Etsy’s shop analytics provides data on your shop’s customer base. This includes information on your top customers, as well as data on customer retention and repeat purchases. You can also see which countries your customers are located in, and get insights into which products are most popular in different regions.
Overall, Etsy’s shop analytics provides a wealth of data that can help sellers optimize their shops for success. By tracking key metrics and making data-driven decisions, sellers can improve their sales performance and grow their businesses on Etsy.
Payment Information
As an Etsy seller, it is important to understand the payment information you can access and what is kept private. Payment information includes your payment account, earnings, and taxes.
Payment Account
Your payment account is where you can manage your payment preferences and view your transaction history. It shows your Etsy Payments sales minus payment processing fees and taxes collected by Etsy. You can also view your fees and taxes for the time range selected, which includes fees for listing items, receiving sales, marketing your shop, and VAT collected by Etsy on selling fees.
Earnings
Earnings are the amount of money you receive after Etsy deducts their fees and taxes. You can view your earnings in your payment account, and Etsy will deposit your earnings into your bank account on a regular schedule. Keep in mind that it may take a few days for the funds to appear in your bank account.
Taxes
Etsy collects tax on behalf of sellers in certain locations. You can view the taxes that Etsy collects on your behalf in your payment account. It is important to note that you are responsible for paying any additional taxes owed based on your location and local tax laws.
Overall, understanding your payment information is crucial for managing your Etsy shop and ensuring you receive the correct amount of earnings. By regularly checking your payment account, earnings, and taxes, you can stay on top of your finances and avoid any potential issues.
Shop Policies
When shopping on Etsy, it is important to be aware of the policies that each seller has in place. These policies can vary depending on the seller, so it is important to read them carefully before making a purchase. Here are the three main types of policies that you may encounter:
Shipping Policies
Shipping policies outline the seller’s process for shipping their products. This includes the estimated delivery time, the shipping carrier that will be used, and any additional fees that may be charged. Some sellers may offer expedited shipping for an additional cost, while others may only offer standard shipping. It is important to read and understand the shipping policies before making a purchase to ensure that the product will arrive in a timely manner.
Return Policies
Return policies outline the seller’s process for accepting returns or exchanges. This includes the timeframe in which returns or exchanges are accepted, the condition that the product must be in, and any additional fees that may be charged. Some sellers may offer free returns or exchanges, while others may charge a restocking fee. It is important to read and understand the return policies before making a purchase to ensure that you are able to return or exchange the product if necessary.
Customs and Import Taxes
Customs and import taxes policies outline the seller’s process for handling customs and import taxes for international orders. This includes any additional fees that may be charged, such as customs fees or import taxes. It is important to read and understand the customs and import taxes policies before making a purchase to ensure that you are aware of any additional fees that may be charged for international orders.
In summary, it is important to carefully read and understand the shop policies before making a purchase on Etsy. This will help to ensure that you are aware of the seller’s shipping, return, and customs and import taxes policies, and can make an informed decision about whether or not to purchase from that seller.