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How to Use the Etsy Seller App

How to Use the Etsy Seller App

Are you looking to start your own Etsy shop or improve your current one? The Etsy Seller app can help streamline your experience and make it easier to manage your shop. With this app, you can easily access your shop, manage orders, and track shipments all in one place.

To get started with the Etsy Seller app, simply download it from the Google Play Store or the Apple App Store. Once you have downloaded the app, make sure it is up-to-date to get all the newest features and bug fixes. You can access your existing shop through the Etsy Seller app or create a new shop by signing into on a desktop or mobile browser.

With the Etsy Seller app, you can easily manage your shop on the go. You can access order details when you’re messaging a buyer, know when you have a repeat buyer, and add videos and photos directly to your listings. The app also offers a streamlined experience packed with the features you use most, built based on feedback straight from the seller community. Check out the related posts below to learn more about how to improve your Etsy shop.

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Getting Started

If you’re new to the Etsy Seller App, this section will help you get started. The app is designed to help you manage your shop efficiently. It offers a streamlined mobile experience that’s packed with the features you use most.

Download and Installation

The first step to using the Etsy Seller App is to download and install it on your mobile device. The app is available for both Android and iOS devices. To download the app, go to the Google Play Store or the App Store and search for “Etsy Seller App”. Once you find the app, click the download button and wait for the app to install on your device.

Setting Up Your Account

Once you’ve downloaded and installed the Etsy Seller App, the next step is to set up your account. To do this, open the app and click on the “Sign In” button. If you already have an Etsy account, you can sign in using your existing credentials. If you don’t have an Etsy account, you can create one by clicking on the “Create a new account” button.

After you’ve signed in or created your account, you’ll need to link your shop to the app. To do this, click on the “Link your shop” button and follow the prompts. Once your shop is linked to the app, you’ll be able to access your shop dashboard, view your shop stats, and manage your listings.

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Listing Products

When listing products on the Etsy Seller App, it’s important to ensure that your product description, photography, and pricing are all optimized for success.

Product Description

The product description is a crucial aspect of your listing as it allows customers to understand what they are purchasing. Be sure to include all relevant information, such as size, color, and materials used. Additionally, consider using bullet points to make the description easier to read and understand.

Product Photography

High-quality product photography is essential to showcase your products in the best possible light. Be sure to use a clean and simple background, good lighting, and multiple angles to give customers a clear view of the product. Additionally, consider including lifestyle images to help customers visualize how the product can be used in their daily lives.

Pricing Your Products

Pricing your products can be a challenge, but it’s important to ensure that your prices are competitive while still allowing for a profit margin. Consider researching similar products on Etsy to get an idea of what other sellers are charging. Additionally, be sure to factor in all costs, including materials, labor, and shipping, when determining your prices.

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Managing Orders

The Orders section of the Etsy Seller app is where sellers can manage all their orders efficiently and stay on top of their business. This section allows you to filter, sort, and process your orders with ease.

Order Processing

In the Orders section, sellers can filter orders between open and completed, and sort by newest to oldest, ship by date, or destination. It’s also possible to mark orders as shipped, add tracking information to orders, and purchase and print shipping labels for US domestic orders only. Cancelling orders and issuing refunds is also possible by selecting the appropriate order.

The app also allows sellers to communicate with buyers directly from the Orders section, making it easy to update customers on the status of their orders or answer any questions they may have.

Shipping and Delivery

The Etsy Seller app makes it easy to manage shipping and delivery for your orders. With the ability to purchase and print shipping labels for US domestic orders directly from the app, sellers can streamline their order fulfillment process and save time. The app also allows sellers to track shipments and stay informed on the status of their orders.

To ensure that orders are delivered on time, sellers can set ship-by dates for each order. This feature is especially useful during busy periods such as holidays or sales events. The app also provides sellers with delivery estimates for each order, making it easy to keep customers informed about when they can expect their orders to arrive.

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Customer Service

The Etsy Seller app offers a streamlined experience for sellers, but sometimes you may need to reach out to customer service for assistance. This section will cover how to handle queries and resolve disputes when using the Etsy Seller app.

Handling Queries

If you have a question about your shop or an order, you can contact Etsy support through the app. To do this, select the “Contact support” button and choose the type of support that best fits your question: chat, phone, or email. You must sign in to your Etsy account to contact Etsy support.

When contacting customer service, be sure to provide as much information as possible about your query, including order numbers, item names, and any relevant screenshots. This will help Etsy support quickly and effectively address your question.

Resolving Disputes

If a buyer has an issue with an order, it’s important to respond promptly and professionally to resolve the dispute. The Etsy Seller app allows you to view and respond to messages from buyers, so you can address any concerns they may have.

If a dispute cannot be resolved between you and the buyer, Etsy offers a case system for mediation. You can open a case through the app by selecting the “More” button on the order page and choosing “Open a case.” Etsy will review the case and make a decision based on their policies.

Remember to always communicate respectfully and professionally with buyers, and do your best to resolve any issues in a timely manner.

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Promoting Your Store

Promoting your Etsy store is key to driving traffic and sales. The Etsy Seller app offers several tools to help you market your products to shoppers on and off Etsy.

SEO Tips

Optimizing your listings for search engines is crucial to getting your products in front of potential customers. Here are some tips to improve your SEO:

  • Use relevant keywords in your product titles and tags
  • Write clear and concise product descriptions
  • Use high-quality images with descriptive filenames
  • Fill out all of the fields in your listing, including materials and dimensions

Social Media Marketing

Social media is a powerful tool for promoting your Etsy store. Here are some tips to get started:

  • Create social media accounts for your business on platforms like Facebook, Instagram, and Pinterest
  • Share high-quality images of your products and behind-the-scenes content
  • Engage with your followers by responding to comments and messages
  • Use hashtags to increase your reach

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Analyzing Sales

If you want to optimize your Etsy shop and boost your sales, it’s essential to analyze your sales data. The Etsy Seller app provides several tools to help you analyze your sales and make data-driven decisions to improve your shop.

Using Etsy Stats

Etsy Stats is a powerful tool that provides detailed information about your shop’s performance. You can access Etsy Stats from the Seller Dashboard in the Etsy Seller app. Here are some of the key metrics you can track using Etsy Stats:

  • Views and Visits: Views refer to the number of times your listings have been viewed, while visits refer to the number of unique visitors to your shop. Understanding the difference between views and visits is crucial for evaluating your shop’s performance. Thrive on Etsy has an excellent guide on Etsy views vs. Etsy visits that can help you understand these metrics better.

  • Sales and Revenue: Etsy Stats also provides information about your sales and revenue, including the number of orders you’ve received, your conversion rate, and your total revenue.

  • Top Products and Categories: You can use Etsy Stats to identify your top-selling products and categories. This information can help you optimize your listings and focus on the products that are driving the most sales.

Understanding Sales Trends

In addition to Etsy Stats, the Etsy Seller app also provides a Sales Trends tool that can help you identify trends in your sales data. You can access Sales Trends from the Seller Dashboard. Here are some of the key features of Sales Trends:

  • Sales Over Time: Sales Trends provides a visual representation of your sales over time, allowing you to identify seasonal trends and patterns in your sales data.

  • Product Performance: You can use Sales Trends to identify your best-selling products and categories and track their performance over time. This information can help you make data-driven decisions about which products to focus on and how to optimize your listings.

  • Shop Comparison: Sales Trends also allows you to compare your shop’s performance to other Etsy shops in your category. This information can help you identify areas where you can improve and stay competitive.

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